Where we cover
- GU1
- GU2
- GU4
- GU7
- GU9
- GU15
- GU16
- GU21
- GU22
- GU27
- KT13
- KT15
- KT16
- TW20
How a repair runs
- The tenant reports it on the property's link. No account, no app.
- It gets a band and two dates, stamped when it is raised and never moved.
- It goes to a checked local trader who covers the property, on a clock.
- You see the record: who did what, when, with photos, ready to print.
The clock on every repair
A danger to somebody, or the home is not secure. Made safe same day.
Someone on it within 4 hours, finished within 1 day.
Not dangerous, but the home does not work properly until it is fixed.
Someone on it within 1 working day, finished within 10 working days.
A repair that can be booked in. Everything that is not the two above.
Someone on it within 5 working days, finished within 28 working days.
Renewal rather than repair. A kitchen, a roof, a set of windows.
Someone on it within 10 working days, finished within 120 working days.
Starting numbers. Every band is yours to change.
Every certificate, with its date
- Gas safety record
- Electrical condition report
- Energy performance certificate
- Smoke and carbon monoxide alarms
- Fire risk assessment
- Legionella risk assessment
- Asbestos management survey
- Portable appliance testing
Each property shows the certificates it should hold, including the missing ones, and the trade that renews each. Booking the renewal is one tap.
What it costs
| Properties | Per property, per month |
|---|---|
| 1 to 9 | £3.50 |
| 10 to 49 | £2.80 |
| 50 to 249 | £2.10 |
| 250 to 999 | £1.50 |
| 1,000 and above | Agreed with you |
A minimum of £15 a month. No charge per repair and no commission on the work. Pay for 10 months and get 12 on an annual plan.
Trades in West Surrey
We are signing up West Surrey trades now. Repairs you raise are saved and go out the moment a checked trader who covers the property joins.
Councils and housing associations
Statutory timescales, Awaab's Law damp and mould clocks, an evidence pack per repair and monthly invoicing against a purchase order: Mazdurr for councils and housing associations.
Questions
How do tenants in West Surrey report a repair?
Every property has its own reporting link. No account, no app and no password: the tenant says what is wrong and gets a reference and the date it is promised by.
Who does the work?
ID-checked local trades who cover West Surrey. Gas, electrical and asbestos jobs only go to traders whose Gas Safe, Part P, NICEIC or HSE registration has been checked.
What does it cost?
£3.50 per property a month for one to nine properties, falling to £1.50 from 250, with a minimum of £15 a month. No charge per repair and no commission on the work. Pay for 10 months and get 12 on an annual plan.
Can it track gas safety and EICR dates?
Yes. Every property lists the certificates it should hold, including the missing ones, with renewal dates and the trade that renews each one.